The right UI capabilities with the right UIX is the gateway for your users to the Monetization platform. For all of you that offer digital services, we are pretty sure that this would be a very important post for you. You might have seen a demo or two, but you need to assess platforms by digging in to this topic with more diligence.
If someone asks you to rate an O2C and Revenue Management platform that you are using, you will reach out to the users of the platform and for some of you to your customers as well with Self-Care services. The interface for the users is the UI tools of the platform. The UI and UIX is your true connect with the platform. What you are and are not able to do and with what level of ease will determine that assessment. Thus, the UI and UIX make it that much more important to manage your day-to-day operations.
Some of the key factors that influence the assessment are:
- Are your functional users (CSR’s, finance, collection, AR, etc.,) have all the capabilities available to them to manage their daily operations and manage customer support too?
- Do your users need to switch between applications to perform activities?
- For key decisions, does the UI provide you the setup and use of the right level of workflow with multiple approval levels?
- Do different levels of users have the access to the right level of customizable reports and dashboards for easy monitoring and tracking.
- Does the UI allow you to setup the complex orchestration for your contract and orders.
- Does the UI provide you with your CPQ order and subscription management needs, including trial subscriptions and services?
- Does the UI provide you the possibility to come up with innovative monetization models for all monetization needs e.g., pricing, discounting, revenue share, commissions, etc.
- Does the UI provide the tools to reconcile different categories of data to prevent revenue leakage or identify the revenue leakage?
- Does the UI provide the right level of capabilities to manage your exceptions?
- Does the UI provide you with all the necessary bulk operations that you may need?
- Can your admins manage,
- The compliance with right access level for different groups of users?
- The onboarding of new merchants or new merchant services for integrations with the platform?
- The right marketing messages via Self-Care?
- To manage different categories of documents and templates?
- To easily change, upload various correspondence templates?
- To configure and manage multiple organizations and business units for your services?
- And more that you would care…..
If you are looking for a favorable answer to all of the above queries and more from a product platform then Embrix Agent Care, Embrix Self Care and Embrix Provisioning comes equipped with the right UI and UIX for all your functional, operational and reporting needs.
If the topic is of interest to you or if you feel you need more information, reach out to Embrix at sales@embrix.com for knowing more about Embrix Gateways and Common Gateway framework or to schedule a demo.