SERVICES
What you’ll get with Embrix MSA
- True partnership
- Our commitment to Quality
- Complete transparency with our roadmap
- Capabilities that you would need in your current and future growth
- Cost Effectiveness
- Speed and Efficiency of Roadmap Delivery
- Assurance on Security
- No Expense 3rd party licenses
(*) upon request
![](https://embrix.com/wp-content/uploads/2020/07/icons8-omnichannel-64.png)
Private Secure Vault
![](https://embrix.com/wp-content/uploads/2020/07/icons8-combo-chart-64.png)
Kibana Elastic Stack
![](https://embrix.com/wp-content/uploads/2020/07/icons8-customer-insight-64.png)
Self-care Portal
![](https://embrix.com/wp-content/uploads/2020/07/icons8-cell-tower-64.png)
Sandbox Environment
![](https://embrix.com/wp-content/uploads/2020/07/icons8-life-cycle-64.png)
Agent Care Portal
![](https://embrix.com/wp-content/uploads/2020/07/icons8-business-group-64.png)
Tier-3 Support
Tier-1,2 Support*
Tier-1,2 Support*
![](https://embrix.com/wp-content/uploads/2020/07/icons8-lecture-64-1.png)
Training
Training Videos*
Training Videos*
![](https://embrix.com/wp-content/uploads/2020/07/icons8-omnichannel-64.png)
Single or Multi-Tenant Deployment*
Why you need Embrix Product Support
Relationship Manager
Product User Guide
How-to Training Videos
Automated & Certified Deployments
Service Desk (Ticket Management)
![Your Growth Needs (1)](https://embrix.com/wp-content/uploads/2020/06/Your-Growth-Needs-1.png)
3-TIER AMS SUPPORT
TIER-1 Support
- Basic Customer Issues
- Basic Troubleshooting
- Navigation Assistance
- Information needs
- How to Videos
- Account Password Reset
- Incident Creation
- Processing Issues
- Tier – 2,3 escalation
TIER-2 Support
- Review Tier-1 notes
- Manage Tier-1 escalations
- Software Repair
- Diagnostic tools
- Solutions for user/customer facing problems
- Design and test
- Escalate to Tier-3
TIER-3 Support
- Review Tier-1 & 2 updates for complex issues
- Expert troubleshooting and analysis
- Resolution management and certification of complex issues
- Design and test the best solution possible
- Find synergies with other issues for a broader solution fix.
WE CARE. WE SUPPORT
Let us know how to support your business better.